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Terms &
Conditions

Terms and Conditions of Use Agreement

This is our Terms and Conditions of Use Agreement (hereinafter referred to as the “Agreement”) for use of the RECOVERY PROJECT website (“Website”). This Website is not directed to persons under eighteen (18) years of age. The Website is owned by RECOVERY PROJECT (hereinafter referred to as “RECOVERY PROJECT”). This Agreement applies to all of the products, services, and websites offered by the Website and RECOVERY PROJECT, the mobile versions thereof, any Website software that you have embedded on a website or are about to embed (“Widgets”), and any applications (“Apps”) created by RECOVERY PROJECT whether available through a social networking site or its subsidiaries or affiliated companies (collectively, “Service”). Please note that the availability of any Apps on a social networking site does not indicate any relationship or affiliation between RECOVERY PROJECT and such social networking site. The information presented on this Website is in no way intended as medical advice or as a substitute for medical treatment. This information should only be used in conjunction with the guidance and care of your physician. Consult your physician before beginning any diet, nutrition, or fitness plan offered through the Website. Your physician should allow for proper follow-up visits and individualize your diet, nutrition, or fitness plan as appropriate. Nothing stated or presented on the Website is intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified healthcare provider if you have any questions regarding a medical condition, your diet, nutritional supplements, an exercise regimen, or any other matter related to your health and well-being. If you do not agree to be bound by this Agreement, please do not use or access this Website. RECOVERY PROJECT reserves the right to refuse or cancel your account. We also reserve the right to cancel your membership should you violate any provision of this Agreement or any other posted policy on the Website. The contents of this Website, including the videos, text, graphics, images, and information obtained from RECOVERY PROJECT’s third-party content providers, sponsors, suppliers, and licensors (collectively “Providers”), and any other materials are to be used for informational purposes only.

Parental or Guardian Permission

You must be 13 years or older to use this Website, and by providing information about yourself to RECOVERY PROJECT, you are representing that you are 13 years of age or older. If you are younger than thirteen (13) years of age and would like to become a registered member of or provide information about yourself to the RECOVERY PROJECT Website, you are required to have your parent or legal guardian contact RECOVERY PROJECT prior to use.

Privacy

Please review our Privacy Policy found here, which also governs your visit to the Website, to understand our privacy practices.

Communications

When you visit the Website or send emails to us, you are communicating with us electronically. You consent to receive communications (including legal notices) from us electronically. We will communicate with you by email or by posting notices on the Website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. Finally, RECOVERY PROJECT may deliver communications to you by any means set forth in any other RECOVERY PROJECT policy or notice published on the Website.

License and Site Access

RECOVERY PROJECT grants you a limited license to access and make personal use of the Website, and you may not download (other than page caching) or modify it, or any portion of it, without the express written consent of RECOVERY PROJECT. This license does not include any resale or commercial use of the Website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of the Website or its contents; or any use of data mining, robots, or similar data gathering and extraction tools. The Website or any portion thereof may not be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose without express written consent of RECOVERY PROJECT. You may not frame or utilize any framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of RECOVERY PROJECT without our express written consent. You may not use any metatags or any other hidden text utilizing RECOVERY PROJECT’s name or trademarks without the express written consent of RECOVERY PROJECT. Any unauthorized use terminates the permission or license granted by RECOVERY PROJECT. You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of the Website so long as the link does not portray RECOVERY PROJECT, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive manner. You may not use any RECOVERY PROJECT logo or other proprietary graphic or trademark as part of the link without express written permission.

Membership Account

If you use the Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. RECOVERY PROJECT and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders at their sole discretion. Memberships are non-transferable. You agree to (a) maintain all computer and phone equipment necessary for your access to and use of the Website; (b) maintain the security of your user identification, password, Personal Information (as defined in our Website Privacy Policy), and any other confidential information relating to your RECOVERY PROJECT account; (c) take responsibility for all charges resulting from use of your RECOVERY PROJECT account, including unauthorized use prior to your notifying RECOVERY PROJECT of such unauthorized use and taking the legal steps to prevent its further occurrence by contacting us to change your password; and (d) update your Personal Information (as defined in our Website Privacy Policy), including your email address, as appropriate. RECOVERY PROJECT reserves the right to terminate any account that is using or trying to use more than one promotion. If a membership is terminated due to a violation of this Agreement, RECOVERY PROJECT will not reimburse the Subscriber for the remainder of the paid month. Nor will reimbursements be made for membership cancellations prior to the monthly renewal date. Subscriptions are complimentary. Subscribers may cancel their subscription at any time.

Contacting RECOVERY PROJECT

You may contact us using the “Contact Us” link below.

Disclaimers and Limitation of Liability

Users of the Website (individually and collectively, “User”) expressly agree that use of the Website is at User’s sole risk. Neither RECOVERY PROJECT nor its employees or Providers warrant that the Website will be uninterrupted or error-free; nor do they warrant or make any representation regarding the use of the information provided on the Website or the results that may be obtained from the use of the information provided on the Website, or as to the accuracy, reliability, or currency of any information, content, service, or merchandise provided through the Website. RECOVERY PROJECT does not endorse, recommend, or sponsor and is not affiliated with any individuals or entities listed or linked to on the Website unless that fact is expressly stated. The listing of any individual or entity does not constitute a medical referral of any kind. Users are advised to exercise their own further informed review, judgment, and evaluation in the selection of any and all medical professionals and health information. The Website is provided by RECOVERY PROJECT on an “as is” and “as available” basis. RECOVERY PROJECT makes no representations or warranties of any kind, express or implied, as to the operation of the Website or the information, content, materials, products, or individuals included or listed on the Website. To the fullest extent permissible by applicable law, RECOVERY PROJECT disclaims all warranties, express or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose.

Under no circumstances shall RECOVERY PROJECT or Providers be liable to you or any third-party for any indirect, consequential, incidental, special, or punitive damages, including, but not limited to, lost profits and business interruption, whether in contract or in tort, including negligence, arising in any way from any product or service sold or provided on the Website or the use of the information or the results of the use of the information provided on the Website, even if RECOVERY PROJECT is expressly advised of the possibility of such damages. In no event shall RECOVERY PROJECT’s liability exceed the price you paid for a product or service that is the subject of the claim. No oral advice or written information given by RECOVERY PROJECT, Providers, or the like, shall create a warranty; nor shall User rely on any such information or advice. Under no circumstances shall RECOVERY PROJECT or any other party involved in creating, producing, or distributing the Website be liable for any direct, indirect, incidental, special, or consequential damages that result from the use of or inability to use the Website, including but not limited to the results from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from acts of God, communications failure, theft, destruction, or unauthorized access to the Website’s records, programs, or services. User acknowledges that this paragraph shall apply to all content, merchandise, and services available through the Website. In those states that do not allow the exclusion or limitation of liability for consequential or incidental damages, liability is limited to the fullest extent permitted by law.

Late Cancellation and No-Show Policy

At Recovery Project, our mission is to make Wellness & Recovery more accessible and affordable, so our clients can do more of what they love. Part of making Wellness & Recovery more accessible is ensuring we provide accessible appointment scheduling to our clients. To do that, we are announcing our Late Cancellation, Late Arrival, and No-Show Policies. These policies will help us maintain more accurate schedules for modalities offered at Recovery Project.

Late Cancellation Policy

Appointments can be canceled up to 10 hours before start time without a penalty fee, and any credits you used to book the appointment will be automatically returned to your account.

If a cancellation takes place within 10 hours of the appointment start time, a late cancellation fee of 25% (of the non-member cost) will be charged to the credit card on file.

No Show Policy

Missed appointments will incur a penalty fee of 50% (of non-member cost) of service. This fee will be charged to the credit card on file.

Both, the Late Cancellation & No Show Policy applies to the following service categories: 

  • Core Services

  • Specialty Services

Late Arrival Policy

If you are running late to your appointment, please give us a courtesy call as soon as possible to notify our staff, and ensure that we can still accommodate your appointment. We do uphold a 5-minute rule to be able to accommodate you with an abbreviated treatment. If you are more than 5 minutes late, we may not be able to accommodate your appointment, in which you will be asked to reschedule.‍

Thank you for your attention to this matter, as we aim to make your Restore experience even better, so you can feel your best and do more of what you love.

Refund Policy

We do not offer refunds for services rendered.

Disclaimer:

From time to time, we may review or update these fees, and if we are to do so, it will be published on our website, and appointment booking system in efforts to indicate the latest version of our policies.‍

Parental or Guardian Permission

You must be 13 years or older to use this Website and by providing information about yourself to Recovery Project, you are representing that you are 13 years of age or older. If you are between 13-18 years of age, you are required to have your parent or legal guardian contact Recovery Project prior to use.