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Privacy
Policy

Welcome to RECOVERY PROJECT (“RECOVERY PROJECT,” “Company,” “We,” or “Our”). RECOVERY PROJECT respects your privacy and is committed to protecting it through our compliance with this privacy policy (“Privacy Policy”).

This Privacy Policy describes the types of information we may collect from you or that you may provide when you (i) use any RECOVERY PROJECT website, mobile application(s), and other RECOVERY PROJECT online services (collectively, “Technology Service”) that link to or explicitly reference this Privacy Policy, (ii) use the RECOVERY PROJECT Services as described in the RECOVERY PROJECT Monthly Membership Agreement or other applicable RECOVERY PROJECT written agreement or enrollment forms (the “Services”), and (iii) RECOVERY PROJECT’s practices for collecting, using, maintaining, protecting, and disclosing that information. Further, in the event RECOVERY PROJECT offers a Technology Service that does not reference or link to a RECOVERY PROJECT privacy policy, this Privacy Policy will apply to such Technology Service.

Please read this Privacy Policy carefully to understand the RECOVERY PROJECT policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Technology Service or the Services. By accessing or using a Technology Service and/or the Services, you agree to this Privacy Policy.

This Privacy Policy may change from time to time (see the section entitled Updates to Our Privacy Policy). Your continued use of the Technology Service and/or the Services after we make changes or updates to this Privacy Policy is deemed to be acceptance of those changes and/or updates, so please check this Privacy Policy periodically for any updates or changes.

INFORMATION COLLECTION PRACTICES

Collection and Use of Personal Information

When you use RECOVERY PROJECT’s Technology Services and/or the Services, we collect data and information from you that can be used to identify you (“Personal Information”). When you voluntarily submit your Personal Information on the Technology Service or through any Technology Service interactive features (e.g., web chat), or when you otherwise contact us (e.g., email), or when you provide information in connection with your membership documents to facilitate the use of the Services, you are giving your consent to the collection, use, and disclosure of your Personal Information in accordance with this Privacy Policy. Personal Information includes, but is not limited to, name, address, driver’s license number, email address, telephone number, and other information you choose to provide when creating an account, participating in any interactive features, or filling out a Technology Service-related online form, or Services-related membership agreement.

We may use the Personal Information that we collect from you or that you provide to us: (i) in accordance with the Technology Service and/or Services respective terms of use; (ii) to provide customer support services; (iii) to provide you with technical support services; (iv) to perform updates and/or improvements to the Technology Service and/or related services; (v) to provide you with related security alerts; (vi) to perform analytics related to the Technology Service and/or Services; (vii) to personalize your access to and use of the Technology Service and/or Services; (viii) to prevent illegal or fraudulent activities including without limitation fraud detection, security enhancements, investigate security incidents or other unauthorized access attempts; (ix) to provide you with information about RECOVERY PROJECT and its offerings, products, Services, and events; (x) to respond to your questions; (xi) in connection with Technology Service related registration to enable us to present our Technology Service and its contents to you; (xii) in any other way we may describe when you provide the Personal Information; (xiii) for any legally permissible purposes in aggregated format that has been otherwise de-identified so that such Personal Information cannot be reasonably used to identify you; and (xiv) for other legally permissible activities with your consent.

Collection and Use of Non-Personal Information

When you access our Technology Service, we also collect anonymous “Non-Personal Information” that does not identify you personally but does provide us with access and usage data such as: (i) log information (e.g., browser agent, Internet Protocol (IP) address, Internet domain, and the dates and times that you access the Technology Service); (ii) location information (e.g., precise location of your device in accordance with device permissions); (iii) device information (e.g., information about the computer or mobile device being used to access the Technology Service, operating system information, unique device identifiers); and (iv) access and usage information obtained from cookies and other automated data collection technologies (see the section below in this Privacy Policy entitled Information we Collect Through Automatic Data Technologies). This user data helps us analyze and improve the user’s experience on the Technology Service and the service(s) we provide.

How and When We Collect Information

We collect information directly at the time when you provide it to us (e.g., account registration, sign-up forms, emails, search queries on the Technology Service, Monthly Membership Agreement enrollment for use of the Services). We also collect information automatically as you navigate through the Technology Service.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Technology Service, we reserve the right to monitor your use of the Technology Service through the use of automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to our Technology Service, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Technology Service.
  • Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically is only statistical Non-Personal Information, but we may maintain it or associate it with Personal Information we collect in other ways. It helps us to improve our Technology Service and to deliver a better and more personalized service by enabling us to:

  • Store information about your preferences, allowing us to customize our Technology Service according to your individual interests.
  • Speed up your searches.
  • Recognize you when you return to our Technology Service.

Cookies and Related Technologies

The technologies we use for automatic data collection may include:

  • Cookies. A cookie is a small file placed on the hard drive of your computer. General types of cookies include:
    • Persistent Cookies are stored by a web browser and remain after you close your browser. These cookies may collect or transmit information every time you use our Technology Service until such cookies are manually cleared or reach an expiration date. We typically use persistent cookies when we need to know who you are for more than one session (for example, to remember your preferences for the next time you access our Technology Service or to help make navigation of our Technology Service easier given your prior visits).
    • Session Cookies typically disappear once you close your mobile application or browser.
    • Flash Cookies are local stored objects that collect and store information about your preferences and navigation to, from, and on our Technology Service. Flash cookies are not managed by the same browser settings as are used for browser cookies. For information about managing your privacy and security settings for Flash cookies, see the section of this Privacy Policy entitled Choices About How We Use and Disclose Your Information.
  • Web Beacons. Pages of our Technology Service and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit RECOVERY PROJECT, for example, to count users who have visited those pages or opened an email and for other related website statistics that help us compile aggregated statistics regarding the effectiveness of our promotional campaigns or other operations of our website.

Ability to Accept or Decline Cookies

You may refuse to accept or decline cookies by activating the appropriate setting on your web browser. However, if you select the setting to reject or decline cookies, you may be unable to access certain parts of our Technology Service. Further, your device and its operating system may not allow you to delete or block all cookies. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Technology Service.

Third-Party Use of Cookies

Some content or applications, including advertisements, on the Technology Service are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies (alone or in conjunction with web beacons or other tracking technologies) to collect information about you when you use our Technology Service. The information they collect may be associated with your Personal Information, or they may collect information, including Personal Information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible third party directly. We may also use the information we have collected from you to enable us to display advertisements to our advertisers’ target audiences.

We reserve the right to use third-party web analytics services that use third-party cookies (cookies passed by them, not by us) to collect Non-Personal Information about your use of this Technology Service. These web analytics services may also transfer this information to third parties where required to do so by law or where such third parties process the information on the third-party web analytics service’s behalf.

Sharing or Disclosure of Information

We will not sell any of your Personal Information to any outside organization. We only disclose your Personal Information to third parties as reasonably necessary to carry out the permitted uses described in this Privacy Policy. For example, we may share Personal Information that we collect or you provide as described in this Privacy Policy to or in connection with the following:

  1. Affiliated Entities – To our subsidiaries and affiliates.
  2. Franchises – To RECOVERY PROJECT franchises in connection with your RECOVERY PROJECT membership and use of the RECOVERY PROJECT Services.
  3. Independently-Owned Physician Practices and Other Service Providers – To contractors and other third parties we use to support our business and who are bound by contractual obligations to keep Personal Information confidential and use it only for the purposes for which we disclose it to them. Examples include the independently-owned physician practices that provide certain medical services to RECOVERY PROJECT members.
  4. Successors – To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of RECOVERY PROJECT assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Information held by RECOVERY PROJECT about our Technology Service users is among the assets transferred.
  5. Purpose Fulfillment – To fulfill the purpose for which you provide it.
  6. Disclosed Purposes – For any other purpose disclosed by us when you provide the Personal Information.
  7. Third-Party Advertising Partners – See the section in this Privacy Policy entitled “Third-Party Use of Cookies.”
  8. With Your Consent or Opt-In – For example, see the section in this Privacy Policy entitled “Use of Personal Information for Marketing Activities.”

We may also disclose your Personal Information in connection with the following:

  • Legal Process – To comply with any court order, subpoena, law, or legal process, including to respond to any government or regulatory request.
  • Enforcement – To investigate, respond to, or enforce or apply our terms of use for the applicable Technology Service and other agreements, including for billing and collection purposes.
  • Security – If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of RECOVERY PROJECT, our customers, or others, or to detect, prevent, and address fraud or other illegal activity.

We also reserve the right to disclose or share Non-Personal Information and/or de-identified information without restriction.

Use of Personal Information for Marketing Activities

We may share Personal Information that we collect or you provide in connection with the following RECOVERY PROJECT and/or third-party marketing activities (subject to your consent as described below):

  • When Third Parties Act as a Marketing Affiliate, Partner, or Reseller for RECOVERY PROJECT – We reserve the right to disclose your Personal Information to any of our (i) marketing affiliates or marketing partners that referred you to our Technology Service for purposes of sales by us, and (ii) resellers that may re-sell our products or services to you. To the extent you provided your information to such referring marketing affiliates, marketing partners, or resellers, the information you may have provided to them will also be subject to their privacy policies.
  • When We Act as a Marketing Affiliate, Partner, or Reseller for Others – We may act as a marketing affiliate, marketing partner, or reseller to a third-party marketing partner for purposes of RECOVERY PROJECT selling their products or services to you, and we reserve the right to disclose your Personal Information to such third-party marketing partners for purposes of transaction processing, order fulfillment, and support. These third-party marketing partners may also email you regarding complimentary products or services. However, you have two ways to opt out of receiving these emails: (i) contact us (through the Contact Us process described below) with a request to opt out, or (ii) utilize the email unsubscribe option in the third-party marketing partner’s email to you.
  • Third-Party Direct Marketing – We may provide you with the opportunity to receive promotional offers from specifically identified third parties through their direct marketing efforts, but only if you explicitly consent (opt-in) to receive each offer. If you explicitly consent (opt-in), your Personal Information will be shared only with the specifically identified third party to enable them to provide you with the offer you have requested, and then only in connection with that specific promotion and not on a continual basis. Any information that you provide in the process of registration or purchase will be transferred to these sites.
  • Third-Party Policies and Practices – We have no responsibility or liability for the policies and practices of these third parties, including, without limitation, independently-owned physician practices that may be providing you with medical services. You should review any privacy policies posted on any of these third-party websites or otherwise pertaining to such third-party services before providing information to them.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the Personal Information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Browser Configuration – You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts or aspects of the Technology Service may then be inaccessible or not function properly.
  • NAI Targeted Ads Opt-Out – We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way.